Support

Suggestions aren't showing up

• Make sure you are on a conversation page of a supported dating platform, not the app’s home or match list.
• Reload the page, then reopen the side panel.
• Check that the extension is enabled at chrome://extensions and that Chrome is up to date.
• If you have run out of credits, the panel will say so. See the credits section below.

How do credits work?

New accounts start with 10 free credits. Each time you generate suggestions, one credit is used. If a generation fails, the credit is refunded automatically. The Plus plan includes 500 credits every month, added the moment each payment goes through.

My payment went through but credits didn't appear

Credits usually land within a few seconds. Reopen the side panel to refresh. If they are still missing after a few minutes, reply to your Stripe receipt or email us with the receipt attached and we will add them by hand.

How do I update my card, get invoices, or cancel?

Open the extension and choose Manage subscription. That opens your Stripe customer portal, where you can change the payment method, download invoices, or cancel. Cancelling stops future charges; you keep any credits already granted.

Can I get a refund?

If something went wrong, email us within 14 days of the charge and tell us what happened. We handle refunds case by case and reply to every request.

Does the extension send messages for me?

No. It only suggests. Nothing is sent until you choose a suggestion, edit it if you like, and press send yourself.

What data does the extension read?

Only the profile and conversation content visible on the page, and only when you ask for suggestions. See the Privacy Policy for details.

How do I uninstall?

Right-click the extension icon in Chrome and choose Remove from Chrome, or remove it from chrome://extensions. If you have an active subscription, cancel it first via the Stripe portal, since removing the extension does not cancel billing.